OPERATIONS DIRECTOR

Winner FM is collaborating with an award-winning FM service provider to recruit a dynamic Operations Director. This individual will oversee a large operational team specialising in soft services, including cleaning and grounds maintenance.

This is a fast-paced role that requires someone dedicated to their team and committed to delivering exceptional service. The ideal candidate will have strong commercial acumen, excellent client-facing abilities, and a talent for problem-solving. If this sounds like you, please get in touch for more details.

Key Responsibilities:

• Lead a large, mobile operational workforce of frontline staff across cleaning and grounds maintenance services.
• Oversee daily operations through a management team of managers and supervisors, ensuring they are motivated and proactive.
• Manage contract financials, ensuring profit and loss targets are met while identifying cost-saving opportunities for both the client and the company.
• Ensure contract compliance and that all policies and procedures are followed, handling escalations as needed.
• Maintain regular communication with clients and site staff through meetings and one-on-one interactions.
• Supervise staff appraisals, holiday planning, and address staffing gaps with strategic recruitment decisions.
• Collaborate with clients to align with strategic growth plans, enhancing the value of contracts for the company.
• Deliver high-quality service standards consistently.

Requirements:

• Proven experience in a similar role within soft services, such as cleaning or grounds maintenance, or ideally both.
• Background in an FM service provider environment with an understanding of client needs.
• Relevant qualifications are desirable, including a degree in property management or a related field, along with IOSH or NEBOSH certifications.
• Strong communication skills, both in presentations to senior stakeholders and one-on-one client meetings.
• A motivational leader with a passion for the industry and a focus on driving team success.