Facilities Scheduler

Facilities Management
Birmingham
May 1, 2026
£14 - £14 / hour
Temporary
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Job Description

Helpdesk Operator – Facilities Management
Location: Bracknell
Pay: £14.45
Full-time | Temporary (3 months)

We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.

The Role:

As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.

Key Responsibilities:

  • Handling incoming calls and emails from clients and site users

  • Logging jobs accurately onto the CAFM system

  • Coordinating with engineers and subcontractors

  • Monitoring job progress and ensuring SLAs are met

  • Providing regular updates to stakeholders

  • General administrative duties to support the FM team

What We’re Looking For:

  • Previous experience in a helpdesk, customer service, or FM environment (preferred)

  • Strong communication and organisational skills

  • Ability to work in a fast-paced environment

  • Good IT skills, including experience with CAFM systems (desirable)

  • A proactive and customer-focused approach

What’s On Offer:

  • Competitive hourly rate of £14.45

  • Opportunity to work at a prestigious and well-known site

  • Supportive team environment

  • Potential for long-term opportunities

If you’re a motivated individual with a passion for delivering excellent service, we’d love to hear from you.

Apply now or get in touch for more information.

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